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Air-Pot



OPENING A WHOLESALE ACCOUNT

TERRAHYDRO Company makes opening an account easy and convenient. Call or email us your request for a New Customer Packet. You may also download the pdf below. Mail, fax or email your completed New Customer Account Information Sheet along with a copy of your reseller's permit or a current copy of your business license. We can then process your first order.
New Customer Account Information

PLACING ORDERS

We accept company purchase orders, emails and completed TERRAHYDRO order forms. Call in your orders at (916) 514-1156, fax your orders to (916) 514-1352, or e-mail your orders to terrahydro@ymail.com. Orders usually ship within 24 hours. If not, we will contact you with the actual ship date.

MINIMUM ORDERS

Orders require full case quantities. A minimum order is one case. Broken cases will be charged a 10% up-charge.

PAYMENT

TERRAHYDRO accepts many forms of payment. We accept all major credit cards and company checks. We also provide ACH terms and offer a 3% discount for customers that prefer this payment plan. We will provide an ACH application form upon request.

SHIPPING

Ground and Expedited Orders – TERRAHYDRO uses UPS for prompt and reliable service.

Freight – TERRAHYDRO retains the right to choose the carrier. Should a store request a specific carrier, additional freight costs may be billed to the store. Ask about our shipping incentives

Damages and Shortages – All damages and shortages must be reported to TERRAHYDO within 48 hours. Damages must be reported either on the BOL (freight) or with the driver (ground) and a copy sent to TERRAHYDRO. We encourage that a photo be taken and emailed to us to assist in filing a claim with the carrier.

DROP-SHIPS

TERRAHYDRO offers a drop-ship service to customers at a charge of $5.00 per shipment. We are not responsible for damaged or lost drop-ship orders. All lost or damaged drop-ship orders must be handled directly with the carrier.

 

CONTACT INFORMATION

Orders & Customer Service
sales@terrahydro.com

Accounting
terrahydro@ymail.com

Technical Support
terrahydro@ymail.com

OFFICE
7621 Fair Oaks Blvd.
Carmichael, CA 95608
Phone: (916) 514-1156
Fax: (916) 514-1352

HOURS
Monday through Friday
10:00 am to 5:00 pm PST

More information download (pdf):
Air-Pot Assembly 1
Air-Pot Assembly 2
Air-Pot Description Sheet
Air-Pot Kits & Parts UPC Codes
Air-Pot Kits & Parts Case UPC Codes
or visit Air-Pot.com

 



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